Privacy Policy For Our Water Restoration Company
Who We Are
Boise DryNest, founded in 2015 by Pete Moffitt and Robert Miller, provides restoration services for water damage, mold, and fire in Boise, Idaho. Our website, https://waterdamagerestorationboiseid.info/, helps customers learn about our services and request help.
This Privacy Policy explains how we collect, use, and protect your information when you visit our site or use our services in Boise, Idaho. We aim to be clear and transparent about our practices to ensure your trust. Our goal is to keep your data safe while delivering quality restoration services to homes and businesses.
Information We Collect
We collect information you provide, like your name, address, or contact details when you request services. We also gather job and property details, such as damage descriptions or repair needs. Photos and documentation of affected areas may be collected for estimates or insurance.
Device and usage data, like your IP address or browser type, are collected when you visit our site. We use cookies or similar tools to improve your experience. If you work with our service partners, like insurers, we may receive related information from them to coordinate your project.
How We Use Information
We use your information to deliver restoration services, schedule appointments, provide estimates, and handle billing. It helps us create insurance documentation, ensure safety, and maintain quality control.
We also use it for customer support, to improve our website, and to prevent fraud. Your data may be used to comply with legal requirements, such as tax or safety regulations. Our goal is to use your information responsibly to provide effective services and keep our operations running smoothly while protecting your privacy.
Cookies and Similar Technologies
Cookies are small files that help our website work better. They track how you use our site, save preferences, or improve navigation. We use basic types, like session cookies for temporary data or analytics cookies to understand site usage.
You can limit or clear cookies through your browser settings, but some features, like form submissions, may not work as well without them. Check your browser’s help section for instructions on managing cookies.
Sharing and Disclosure
We may share your information with service partners, like subcontractors, to complete restoration work. With your permission, we share data with insurers for claims. Payment processors receive necessary details for billing.
We share information to meet safety or compliance needs or when required by law, such as for tax purposes. We do not sell your data to anyone. Our sharing is limited to what’s needed to provide services or follow legal obligations, and we take steps to protect your information during these processes.
Data Retention
We keep your records for as long as needed for operational, safety, tax, or legal purposes. Retention periods vary based on document type, like job records or billing details, and applicable regulations in Boise, Idaho.
For example, tax documents may be kept for several years, while job photos may be deleted sooner if no longer needed. We securely dispose of information when it’s no longer required, following local laws and best practices.
Your Choices and Rights
You can access or update your information by contacting us. You may request deletion of certain data, where allowed by law, or limit how we use it. You can manage cookies through your browser settings.
To exercise these rights, send a written request to 8536 W Elisa St Suite 100, Boise, ID 83709, United States. We’ll respond promptly, but some information, like tax records, must be kept for legal reasons. We aim to make your choices clear and simple.
Security
We protect your information with restricted access, employee training, and reasonable technical and physical safeguards. For example, we use secure systems for data storage and limit who can view your details.
However, no storage or transmission method is completely secure. While we take practical steps to reduce risks, we cannot guarantee absolute protection against unauthorized access or breaches. We continuously review and update our security practices to keep your data as safe as possible.
Children’s Privacy
Our services and website, https://waterdamagerestorationboiseid.info/, are not intended for children under 13. Accounts and service requests are meant for adults or authorized representatives, like property owners or guardians.
We do not knowingly collect information from children. If we learn a child’s data was collected, we will delete it promptly. Parents or guardians can contact us if they have concerns about their child’s information.
Data Transfers
We may use vendors in other locations to process data, such as for website analytics or payment processing. Boise DryNest takes reasonable steps to ensure these vendors protect your information during transfers, using secure methods and contracts. We limit transfers to what’s needed for our services and comply with applicable privacy laws in Boise, Idaho, to keep your data safe.
Changes to This Policy
Boise DryNest may update this Privacy Policy to reflect changes in our practices or legal requirements. The latest version will always be posted on this page at https://waterdamagerestorationboiseid.info/.
If you continue to use our website after changes are posted, it means you accept the updated policy. We encourage you to check this page regularly to stay informed about how we handle your information.
Contact Us
For questions or requests about your privacy, please send a written letter to Boise DryNest, 8536 W Elisa St Suite 100, Boise, ID 83709, United States.
We’ll respond as quickly as possible to address your concerns. Our team is committed to protecting your privacy and answering any questions you may have about this policy.
Definitions
Cookies: Small files stored on your device to improve website functionality or track usage.
Personal Information: Data that identifies you, like your name or address.
Processing: Any action taken with your data, like collecting, storing, or sharing it.
Service Providers: Companies or individuals we work with, like subcontractors, to deliver restoration services.